Rant warning! What follows is completely unrelated to
editing.
My 2-year-old daughter, Sofia, has had a cough and a runny nose for the past three weeks. Over the weekend, she developed a fever of 102.9. This morning I called her pediatrician for an appointment, explaining that she was seen 10 days earlier for what the doctor thought was an allergy. (She had said to come back in 10 days if Sofia still wasn't better.)
I first was told to come in at 2:30. "No," I said, "I need something earlier because I have to work." I was then given a 9:45 appointment with the
physician's assistant. Not my first choice, but OK, fine. I get to the office at exactly 9:45. We're called back at 10 am. We wait a few minutes for the PA who comes in only to tell me that she doesn't see kids under 3 or 4. We're then shuffled down the hall to see another PA. We wait a full 30 minutes to see her. She comes in and asks questions, performs an exam, then says, "I'd like the doctor to come in and examine her. Just a few minutes while I get him."
---And I'm wondering to myself why I wasn't just given an appointment with the
doctor in the first place.---
A good 20 minutes later (20 mintues, mind you, with a sick, restless kid who would rather be anywhere than stuck in a tiny exam room with no windows and I swear no heat) the doctor comes in with the medical student.
--------------An aside: I know that the only way medical students can become doctors is to get some hands-on experience. But, for pete's sake, we've been waiting since 9:45!! Can't you learn on someone else??----------------
By now it's 11 am. The doctor thinks she has
pneumonia and wants a
chest x-ray. The PA then says she'll make the appointment and then give me the referral so we can go right away. The doctor tells me on his way out that the radiologist should call in the results STAT so we can know how to procede. (Remember, "stat" means right away.)
I take Sofia out to the waiting room so she can at least play with some toys. A full 30 minutes later, the nurse comes out with a referral to a "walk-in" radiology clinic. Wait a minute. Weren't you all supposed to be making an appointment? Why did it take 30 minutes to fill out a referral form?
Frustrated--well, down right pissed off--I leave the office to pick up my husband and head off to the "clinic."
---------Now, a word about walk-in clinics. I understand what you mean by walk in: it's first come, first served, unless you have an appointment. But why was there a woman there--an old woman--waiting from 10:30 until after noon? Do you only have one machine? One technician?-------------------------
We check in, sit down, and wait. And wait. And wait. And wait some more. Again, do you know how hard it is to keep a 2-year-old quiet for long periods of time, let alone a SICK kid?
By 1:00, the woman at the window calls for Sofia. We jump up. "Finally!" we say.
"May I have your insurance card?" I've been here since what, noon, and you are just NOW asking me for my insurance information?!?
By 1:30, we still had not been seen. I march up to the window and ask, nicely, "How much longer?" One woman looks at me with that oh-go-sit-down-and-wait-until-you're-called look and says, "I'm not sure." I look at the other woman and ask the same thing. She says 20 minutes.
By 2pm, the x-ray was over and the technician tells us that the pediatrician will have the results within the hour.
We finally go home and wait.
At 3pm I call the pediatrician's office and ask if the results are back yet. The receptionist tells me she cannot access that part of the computer and will take an "urgent" message for the PA to call me back.
At 4pm, still not hearing anything, I call back. "You have reached the office of [the doctor's name]. We are currently closed..." What the f*^$? How am I to know if my daughter has pneumonia if no one has called me back and I can't reach anyone?
I listen to the full message and start punching numbers hoping to reach someone. For each option I push, there is an automated system...no human voice on the other end. Finally, I hang up and dial the number for the physician on call, hoping that someone will know something.
By chance, I am connected to the office, which is NOT physically closed, but is also NOT answering the phone. I'm connected to the PA who tells me that she doesn't have the report yet. At this point I'm ready to start using a select few words that can only come close to how I feel about this situation. She promises she'll call me by 5pm to tell me either the results or let me know if the results still have not been sent.
(By the way, it's 5 pm now...no phone call yet.)
I then call the radiology clinic myself and ask if the report is ready. The woman on the other end very curtly says, "You have to wait 24 hours, ma'am."
"Um, no, the order said to call the results in STAT. She's 2 years old and may have pneumonia."
"Ok, what's her date of birth? What's her name?"
"Ok, it is ready. It looks like
bronchitis. I'll fax the report now to the doctor. What's the doctor's fax number?"
"I don't know. Look on the order. It's [Dr.'s name's] office in [city]."
"Ok, I'll fax it now."
I may just scrap this whole editing thing and become a medical office manager. Someone seriously must do something.
5:15. Still no call.
---------------------
And, in the same "what's wrong with people" vein, the roofers working on the building next to mine just threw some old roofing over the side of the building, hitting one of my neighbors squarely on the head. She seemed OK but was crying. The roofer's response: "Oh, sorry."
Seriously people, what is going on?